Always On Your Side: 24/7 IT Support for Uninterrupted Progress

IT Support is the help a business gets from tech specialists to resolve technical issues, maintain backups, and ensure security infrastructures. IT support is available via phone, chat, and remote sessions to assist employees and customers when there are any problems with hardware or software. IT Support is a key component to the success of any modern company, especially one that depends on technology to operate.

There are a few key components to IT Support:

Active IT Support
The most common form of IT support is called active support. This is any time an employee or customer requires live, real-time help with a specific piece of hardware or software. This is usually done through a helpdesk. IT experts will answer the user’s question and often take over control of a system to troubleshoot the problem. This type of IT support is critical for the user to get back to work as soon as possible.

In-house IT Support

Many companies will have an in-house team to handle any technical 24/7 IT Support issues that may arise within the organization. This is typically done through a helpdesk, but it can also be through a dedicated IT staff member. The in-house IT Support team is responsible for maintaining the organization’s systems, providing technical training to employees, and helping workers connect remotely. This type of IT support is usually reserved for larger businesses that require more specialized assistance.

Managed IT Support

For many businesses, the best type of IT Support is managed IT services. This is because it’s an all-encompassing service that covers a wide range of technologies and functions. This allows the IT support team to be proactive rather than reactive, which helps reduce unnecessary service calls and downtime.

There are a few key things to consider when looking for a managed IT service provider:

A company’s IT support should be able to provide a comprehensive suite of IT solutions and services. This includes cloud and on-prem storage, data backups, cyber security monitoring, and employee access management. The company should also be able to support mobile devices, helpdesk requests, and other IT processes. Finally, the company should be able to provide transparency and visibility into IT support metrics, including ticket volume trends. This data can show the effectiveness of a company’s IT support strategies, identify any areas for improvement, and help to predict future needs. This can ultimately help the company to better optimize IT spending.